Service Delivery Policy

This Service Delivery Policy explains how services purchased or managed through the REMMU platform are delivered.

REMMU is an online management and payment platform operated by Smart Web Solutions, providing software services to education centres, tuition centres, academies, studios, clubs and other service providers (“Merchants”).

1. REMMU Platform Services

REMMU is provided as an online Software-as-a-Service (SaaS) platform.

Access to REMMU is provided upon successful account registration. For paid REMMU subscriptions, the applicable paid features are normally activated immediately upon successful payment confirmation.

Where manual verification, account configuration or technical setup is required, activation will normally be completed within 1 business day.

Once activated, users can access the applicable REMMU services through their registered account for the duration of their subscription.

2. Services Provided by Merchants

REMMU enables independent Merchants to manage and collect payments for services such as classes, courses, memberships, bookings, packages, programmes, events and other related services.

These services are provided directly by the respective Merchant and not by Smart Web Solutions.

The delivery date or service period depends on the service purchased and may be based on:

• the scheduled class or course date;
• the confirmed booking date and time;
• the membership or subscription period;
• the programme or event date; or
• another delivery schedule specified by the Merchant.

The applicable service date, schedule or period will be displayed through REMMU where available or communicated directly by the Merchant.

Customers should contact the respective Merchant regarding service schedules, commencement dates, rescheduling, cancellations or other matters relating to the delivery of Merchant services.

3. Payment Confirmation

Payments made through REMMU are subject to successful processing and confirmation by the applicable payment provider.

Once a payment has been successfully confirmed, the transaction will normally be reflected in the customer’s or Merchant’s REMMU account immediately or within a reasonable processing period, depending on the payment method and payment provider.

A successful payment confirmation does not change the scheduled delivery date of a Merchant’s service unless otherwise specified by the Merchant.

4. Delays or Service Issues

Occasionally, access to REMMU services may be delayed due to payment verification, scheduled maintenance, technical issues or circumstances beyond our reasonable control.

Where a REMMU platform service cannot be activated within the stated timeframe, Smart Web Solutions will take reasonable steps to resolve the issue as soon as practicable.

For delays relating to classes, programmes, bookings, memberships or other services provided by a Merchant, customers should contact the respective Merchant directly.

5. Digital Service

REMMU is a digital platform. No physical product is shipped or delivered by Smart Web Solutions unless expressly stated otherwise.

REMMU platform services are delivered electronically through the REMMU web application and other supported digital interfaces.

6. Contact Us

For questions or concerns regarding the delivery of REMMU platform services, please contact:

Smart Web Solutions
REMMU
Email: info@remmu.com

For questions regarding the delivery of a class, booking, membership, programme or other service purchased from a Merchant through REMMU, please contact the respective Merchant directly.